Update – Customer information Successful rebuild after cyber attack.
With effect from today, we are once again fully operational at our German locations via all our usual communication channels.
Thanks to the immediate action and the extraordinary commitment of our staff as well as the support of external specialists, we were able to successfully complete the secure reconstruction of all the systems affected by the attack as well as forensic cleaning of all devices.
We would like to take this opportunity to thank both everybody involved who made the return to normal operations possible and you for your patience and, above all, loyalty.
We - the POLIFILM Group - like numerous other companies, fell victim to a cyberattack on Sunday evening 20.12.2020. Despite all implemented comprehensive and common security systems, central computer systems at the locations of the POLIFILM Group in Germany were affected by the unauthorised access.
We have taken immediate and consequent action by taking our systems offline for security reasons and have shut down production at the relevant locations for a short period of time. We are working intensively to minimise the impact and will inform you in the event of any discrepancies.
Together with internal and external experts, we are working at high pressure to ensure that the affected systems are switched back on as soon as possible. Until then, we ask for your understanding and patience in all concerns.
If you have any questions, please do not hesitate to contact your personal via the known telephone number. Alternatively, you can also send your request by e-mail to our central operations staff
Thank you very much.